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Orders and Returns

What to do if there's a problem with your order

The Collier & Miller Returns Policy applies to all purchases made in our store and online at

If you wish to return any goods under this Returns Policy, you must first contact our Customer Service Centre either in our store, or by telephone on +61 2 6969 4500 to obtain a return authorisation. No goods will be accepted for return under this Returns Policy without a Returns Authorisation.

The Collier & Miller Returns Policy does not exclude or replace your rights given under the Australian Consumer Laws.

Change of Mind Returns
If you have simply changed your mind about your order and are able to provide a valid receipt, Collier & Miller may at its absolute discretion offer you:

• An Exchange
• A Gift Card to the value of the goods returned
• A Refund

The above options are only available provided that the goods:

1. Are in a saleable condition (i.e. it can still be sold as a new item);
2. Are unused, still in the original packaging, with all tags attached;
3. The original packaging is not damaged in anyway;
4. The exchange or refund is sought within 14 days of purchase;
5. The goods are not subject to any of the Change of Mind Exclusions listed below;
6. If the goods included a bonus item or gift item with the purchase, the bonus or gift item must also be returned in a saleable condition, otherwise the value of any available exchange or refund will be reduced by the value of the gift or bonus.
If you are unable to provide a valid receipt and/or 14 days has passed since the original purchase date, Collier & Miller at its absolute discretion reserves the right not to offer an exchange or refund for change of mind return.

A valid receipt is a Tax Invoice issued by Collier & Miller for the goods being returned.

Change of Mind Exclusions
Please choose carefully when purchasing the following goods as change of mind returns will not be provided for:

• Goods cut to length;
• Goods altered in any way from their original specification; 
• Goods specially ordered in to customer specifications (Special Orders).

Change of Mind Refunds
If Collier & Miller elects to refund your return, refunds will be given using your original payment method, except in the following circumstances:

• Where a credit or debit card was used to make the purchase, the cardholder and the actual card used to make the purchase must be present in order to receive a refund (in accordance card scheme rules). Otherwise the refund will be provided in the form of a Collier & Miller Gift Card.
• Where a personal cheque was used to make the purchase, a refund will not be available until after the proceeds of the cheque have cleared to our bank account, which is usually 3 business days after the cheque is banked by Collier & Miller.
• Where a Collier & Miller Gift Card is used to make a purchase, a Collier & Miller Gift Card will be issued to provide a refund.
• Where cash was used to make a purchase, and a cash refund exceeds the available cash on hand, the refund will be offered by the following methods:
1. Collier & Miller Gift Card
3. Bank Direct Deposit
4. Cheque.

Change of Mind Delivery Charges
If you have simply changed your mind about your order and Collier & Miller agrees to offer you an exchange or refund, Collier & Miller will not refund to you, or include in the value of the exchange, any delivery charges involved in the delivery of the goods to you.

Change of mind orders are to be returned to Collier & Miller at the customer’s expense, and if they are to be exchanged, may incur additional delivery charges if the new order is not picked up in store. 

Faulty Items
If you believe an item purchased from Collier & Miller is faulty, please contact our Customer Service Centre on +61 2 6969 4500 so we can make it right as quickly as possible. Collier & Miller adheres to all Australian Consumer Laws and Manufacturer’s Warranties.

Please be aware that in order to assess your claim for faulty goods, the goods will need to be returned to Collier & Miller. When we receive your goods, we will assess whether or not it is faulty. In order to do this, we may be required to send the goods back to the manufacturer or their repair agent to determine the fault and have it corrected.

Where the goods are found to be faulty, Collier & Miller will at its discretion either repair, replace, or refund the full value of the faulty goods as quickly as possible.

Where it is found that the goods are not faulty, or it has been damaged through misuse or abnormal use, Collier & Miller cannot provide a refund, exchange, or repair.  At Collier & Miller’s discretion, we may also require that you compensate us for any fees incurred in relation to assessing the product.
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