Collier & Miller offers several online shopping options to make life easy for you!
Click & Ship
To have your items delivered to you directly, simply add items to your shopping cart and select ‘Click & Ship’ at the checkout.
You can then choose from two freight options:
-
‘Include on order’
This option will add a freight charge to your order based on the items purchased and your location. Collier & Miller will then select the most convenient, reliable, and affordable courier to deliver your order.
-
‘Freight will be to our account’
This option allows you to choose your own courier. To do this you will need to provide us with an account number for us to charge your freight to.
Free Local 2680 delivery
Any orders of $50 (including GST) or more placed online with the delivery postcode of 2680 (Griffith, NSW) automatically qualify for free local delivery.
Delivery times
For all online orders, provided goods are in stock and ordered during business hours, you can expect your order to be packed and shipped within 1 business day and delivered within 2-7 business days, depending on your location.
We do our best to process all orders as quickly as possible, however, during exceptionally busy periods this timeframe may sometimes be longer.
You will be notified of your tracking details as soon as possible.
For any queries relating to your order you can always contact our team on 02 6969 4500 or sales@colliermiller.com.au.
Click & Collect
For Click & Collect, simply choose the Click & Collect option when proceeding through the secure checkout process.
A member of the Collier & Miller team will notify you by phone or email when your order is ready for collection, including information about the collection process.
During usual business hours, most Click & Collect orders will be ready for collection within one hour of ordering. If your order has been placed outside of business hours, please allow reasonable time the following business day for us to prepare your order.
If an item is out of stock, we will call you to discuss an approximate time for collection.
Please bring a copy of your order with you when collecting your order.
Bulky or oversizes orders
Some heavy or oversize items cannot be processed online as we will need to organise a freight quote. Please call us on 02 6969 4500 or email sales@colliermiller.com.au if you require a freight quote.
In rare cases where our website allows the processing of bulky or oversized items and the freight charge has not been calculated accordingly, Collier & Miller will contact you to discuss how to proceed.
The Collier & Miller Returns Policy applies to all purchases made in our store and online at www.colliermiller.com.au.
If you wish to return any goods under this policy, you must first contact us, either in store or by telephone on 02 6969 4500 to obtain a return authorisation. No goods will be accepted for return under our Returns Policy without a Return Authorisation.
The Collier & Miller Returns Policy does not exclude or replace your rights given under the Australian Consumer Laws.
Change of Mind Returns
If you have simply changed your mind about your order and are able to provide a valid receipt, Collier & Miller may at its absolute discretion offer you:
The above options are only available upon the following conditions:
-
The goods are in a saleable condition (i.e. can still be sold as new);
-
The goods are unused, still in the original packaging, with all tags attached;
-
The original packaging is not damaged in anyway;
-
The exchange or refund is sought within 14 days of purchase;
-
The goods are not subject to any of the Change of Mind Exclusions listed below;
If the goods included a bonus item or gift with purchase, the bonus or gift item must also be returned in a saleable condition. If not, the value of any available exchange or refund will be reduced by the value of the gift or bonus.
If you are unable to provide a valid receipt and/or 14 days has passed since the original purchase date, Collier & Miller at its absolute discretion reserves the right not to offer an exchange or refund for change of mind return.
A valid receipt is a Tax Invoice issued by Collier & Miller for the goods being returned.
Change of Mind Exclusions
Please choose carefully when purchasing the following goods as change of mind returns will not be provided for:
Change of Mind Refunds
If Collier & Miller elects to refund your return, refunds will be given using your original payment method.
Where a credit or debit card was used to make the purchase, the cardholder and the actual card used to make the purchase must be present in order to receive a refund (in accordance with card scheme rules). Otherwise the refund will be provided in the form of a Collier & Miller Gift Card.
Where a personal cheque was used to make the purchase, a refund will not be available until after the proceeds of the cheque have cleared to our bank account, which is usually three business days after the cheque is banked by Collier & Miller.
Where a Collier & Miller Gift Card was used to make a purchase, a Collier & Miller Gift Card will be issued to provide a refund.
Where cash was used to make a purchase, and a cash refund exceeds the available cash on hand, the refund will be offered by the following methods:
-
Collier & Miller Gift Card
-
EFTPOS
-
Bank Direct Deposit
-
Cheque
Change of Mind Delivery Charges
If you have simply changed your mind about your order and Collier & Miller agrees to offer you an exchange or refund, Collier & Miller will not refund, or include in the value of the exchange, any delivery charges involved in the delivery of the goods to you.
Change of mind orders are to be returned to Collier & Miller at the customer’s expense, and if they are to be exchanged, may incur additional delivery charges if the new order is not collected in store.
Faulty Items
Collier & Miller adheres to all Australian Consumer Laws. If you believe an item purchased from Collier & Miller is faulty, please contact us on 02 6969 4500 as quickly as possible.
Please be aware that to assess your claim for faulty goods, the goods will need to be returned to Collier & Miller. When we receive your goods, we will assess whether or not it is faulty. To do this, we may need to send the goods back to the manufacturer or their repair agent to determine the fault and have it corrected.
Where the goods are found to be faulty, Collier & Miller will, at its discretion either repair, replace, or refund the full value of the faulty goods as quickly as possible.
Where it is found that the goods are not faulty, or it has been damaged through misuse or abnormal use, Collier & Miller cannot provide a refund, exchange, or repair. At Collier & Miller’s discretion, we may also require that you compensate us for any fees incurred in relation to assessing the product.
